Comcast and hiatus

News and commentaries

I’d like to think that I can keep posting in the middle of moving, house renovations, a growing toddler and a growing belly but I may have been too optimistic. What really happens is that at the end of the day, I have no energy left to even read my beloved tech news, much less browse new products in my usual online window shopping haunts. I can’t complain really because moving to a new house is always exciting but I miss blogging! I’m trying hard to get things on an even keel at least by next week but for now, I’ll be on hiatus.

In the midst of this though, I discovered something that a lot of consumers probably already know. Moving with Comcast is a bit of a pain. We transferred our service to a new address and were told that our perfectly working 2-year-old modem needs to be changed. This, after plugging it in and using said modem to connect to customer service. After a couple of representatives, we were finally told that all is good. Still, our online login shows the old address even though we were told it should update to the new address in 24 hours with the same login. So there I was again on chat and then a phone call. “Create new login,” I was told. I tried and then got a username that I didn’t create and have no password for. Someone will call me with login credentials. Of course, nobody did. So as I write this, I’m again on chat – still trying to decide which avenue is better – and trying to resolve the mystery of a simple transfer to a new address. Oh, and Comcast is charging me usage at my old address and I’m trying to get rid of that too. By the way, this is what happens when the consumer has very little power in the transaction because really what are my options for Internet services? Good thing that Comcast-Time Warner merger was scrapped otherwise, we’d really be chopped liver. Google Fiber, please come to Florida soon.

Wish me luck and I’ll see you again in a couple of weeks.

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5 thoughts on “Comcast and hiatus

  1. Hi there, Just wanted to pop in and see how everything was going with your service? I’m sorry you had so much trouble transferring your service and if we can be of any help, please let us know. We can be reached at we_can_help@comcast.com for any concerns you may have.

    Kind Regards,
    Comcast Cassie

    Like

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